Member Login/Registration
Group Vision Service strives to make it easy for our members to manage their vision benefits. From this page you will be able to discover how to use GVS benefits for you and all your dependents under 18 years of age. Due to HIPPA regulations, dependents over the age of eighteen will need to set up their own member account.
Features include:
- Benefit Details
- Service Eligibility
- Claim Status
- Print an ID Card
- Request an ID card.
- Vision Wellness
- Email Customer Service
- Obtain an Out of Network Claim Form
To establish a new member account:
After member login and ‘Register for an Account’, use the LAST FOUR DIGITS of your social security number and pick your own user ID. The website will send an email confirmation and password selection.
Customer Service
GVS members have access to live U.S.-based customer service representatives 7 days a week. We provide some of the longest customer service hours in the industry with more than 102 hours of live representation 362 days of the year.
Call toll-free 1-866-265-4626
Monday-Saturday: 7:30am to 11:00pm EST.
Sunday: 11:00am to 8:00pm EST.
Additionally, the IVR system is available Monday through Sunday with automated features 24 hours a day. Translation in more than 150 languages is also available.
Representatives are not available Easter Sunday, Thanksgiving Day, or Christmas Day.
Using Your Benefits
How to access benefits from a GVS network provider:
- To find a network provider, click Locate a Provider.
- Schedule an exam with the provider of your choice. When scheduling your appointment inform the provider that you are a GVS/EyeMed member and provide your name and date of birth (DOB) or member ID number from the GVS ID card. The provider will verify your eligibility and plan benefits prior to your appointment.
- If you have already made an appointment show your ID card at the time of service or provide your name and DOB for quick verification of eligibility and plan coverage.
- Members will be responsible to pay the provider at the time of service for any applicable copayment /costs that exceed the plan coverage.
- Your provider will submit the claim directly to us so there is no paperwork for you.
- Explanation of Benefits will be available via the member portal once the provider has submitted the claim.
How to access benefits from an out of network provider:
- Visit a non-network provider.
- Members are required to pay the entire amount for the exam and eyewear at the time of service.
- Members will be reimbursed based on OON benefits indicated in their benefit summary.
- Send us the form with the itemized receipt. When your claim is processed, we will send
you a reimbursement check and an Explanation of Benefits. - After submitting your form, you can check the claim status online through the Member Portal
Value Added Member Benefits
EPIC Hearing Aid Savings Plan
Fixed costs on all makes of hearing aids through EPIC Hearing Healthcare. These savings can be provided to members’ extended family as well. Learn more at http://www.epichearing.com/gvs
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GVS Discount Savings Plan
A discounted exam and defined materials benefit for all GVS members extended family. As a GVS member, employees can provide a discounted vision plan to any extended family members not covered under the insured plan.
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GVS Industrial Eyes Discount Program
A discount safety wear program that helps GVS members save on ANSI-certified frames and lenses.
Additional Savings Program
Members have access to discounts in addition to their covered benefits. Members will receive discounts on lens options and additional purchases. Discounts are available from network providers only and are not insured benefits.
- 20% discount on the balance over the frame allowance when using your funded benefit.
- 15% discount on the balance over the conventional lens allowance when using your funded benefit.
Additional Purchases
- 40% discount off complete additional pairs of glasses (Lenses and Frames must be purchased at the same time).
- 20% discount off eyewear accessories such as lens treatment, specialized lenses, non-prescription sunglasses and more.
Limitations and non-eligible services
- Eye examinations
- Disposable contact lenses
- Orthoptics or vision training and any supplemental testing or subnormal vision aids
- Medical or surgical treatment of the eye
- Experimental or non-conventional treatments or devices; safety eyewear
Discounts are not insured benefits.
Laser Vision Correction
The proposed plans include discounts on LASIK, e-LASIK and PRK laser vision correction at no additional cost. The program offers members 5% off of any promotional price or 15% off the retail price for treatments performed through the U.S. Laser Network, which is owned and managed by LCA-Vision. The discount covers all pre- and post-operative care obtained at a U.S. Laser Network doctor.
Call 877-5LASER6 to find the nearest U.S. Laser Network provider and to receive a discount certificate and instructions. LCA provides a patient call center available Monday through Friday 7:00 a.m. to 10:00 p.m. ET, Saturday 8:00 a.m. to 7:00 p.m. ET and Sunday 9:00 a.m. to 8:00 p.m. ET, which is staffed by representatives available to answer further questions about the laser surgery.
New Member Discounts & Rewards Marketplace
We are excited to announce that we have now added an exclusive Member Discounts & Rewards marketplace as a new benefit for Group Vision Service members. The marketplace features discounts on nearly anything of which you can think. Including items, such as:
- Hotels, car rental and vacation packages
- Tickets to movies, concerts, and sporting events
- Local restaurants, gyms, and shops
- TVs, computers, smartphones, and other electronics
- Apparel, shoes and accessories.
- Pet Insurance and Pet Supplies
- Auto and Home Insurance (Special Discounts Available)
- Life, Health, and other supplemental insurance coverages
With over 10,000 brands, 200,000 offers and 1,000,000 products, you are sure to find what you are looking for. The marketplace is easy to use and includes deals on all the brands you know and love, including Disney, Apple, Hertz, AMC Theaters, Verizon and much more. As well as discounts from your favorite local establishments.
The marketplace also comes with a Cashback Rewards feature where you can earn 2% – 20% cash back on nearly all purchases. Your cash back will accrue in your account and is sent directly to you when redeemed. There is no limit to the number of times you can redeem cash back – so feel free to shop, save and earn as much as you like.
Download the Benefit Hub flyer (PDF) to learn more.
You can register and access BenefitHub by visiting the GVS Member Login portal…
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Contact Lens Benefits Made Easier
Group Vision Service now offers a fully automated, online, in-network option for the purchase of contacts lenses. GVS members have the best of both worlds in utilizing their contact lens benefit either online or at a nearby in network provider.
GVS is all about making vision benefits easy. Open an account on our website or watch a video that walks you through the process, step-by-step. Your contact lens allowance will apply right in the shopping cart. Once you have made your purchase, contact lenses will ship in the blink of an eye, after the prescription is verified. Shipping is free where permitted.
For members who still prefer to visit their eye doctor in person to purchase contact lenses, nothing has changed. You can still use our provider locator to find the phone number of your long-time favorite participating provider, or to check out nearby independent providers or retail locations.
Members whose prescriptions are more than one year old will need an updated prescription to purchase contact lenses online or in person at an in-network provider. Just another great reason to schedule an eye exam.
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In Network Now Means Online
GVS members can now go online and use their in-network benefits to purchases glasses anytime from anywhere.
It is easy:
- Members can find a pair they love from thousands of name-brand frames.
- Snap and send a picture of the prescription or have glass.com call the provider for it.
- Lenses available for most prescriptions (including progressives and multifocal)
- Orders fulfilled and shipped the following day- and its free
- All supported by photorealistic and geometrically accurate 3D virtual “try-on” app from iPad and iPhone.